Refund policy

We want you to be happy with your purchase. If something isn't right, here's how returns work at DMS Spare Parts.

Return window

We accept returns within 7 days of purchase.

Condition

To be eligible for a return, the item must be:

• unused and in the same condition you received it
• in its original packaging, with all included parts, fittings and documentation

What we can't take back

We can't accept returns on:

• parts that have been fitted, installed or modified
• electrical components, ECUs and sensors once the packaging is unsealed
• gaskets, seals and o-rings once the packet is opened
• clearance and discounted items

These exclusions do not apply if the item is faulty, damaged in transit, or not what you ordered. See If we got it wrong below.

Parts we order in for you

We don't hold stock. Many parts are ordered in specifically for your build, and once ordered we can't return them to our suppliers. For that reason we can't accept change-of-mind returns on special-order parts.

We'll tell you before you order whether your part is a special order, so you know where you stand. If you're unsure about fitment, message us first and we'll check for you.

If we got it wrong

If a part is faulty, arrives damaged, or isn't what you ordered, we'll put it right and we cover the return shipping. This applies to every item, including special orders and the categories listed above.

Please tell us within 7 days of receiving it, and send photos if the item or its packaging is damaged.

How to start a return

Please contact us before sending anything back:

• WhatsApp: +230 5760 0636
• Email: dmsimports.parts@gmail.com

Include your order number and the reason for the return. We'll confirm the return address with you before you send anything.

Return shipping

If you're returning an item because you changed your mind, arranging and paying for the return shipping is up to you. If the item is faulty, damaged or wrong, we cover it.

We recommend a tracked service. We can't refund an item that doesn't reach us.

Refunds

Once the item reaches us we'll check its condition and let you know whether the refund is approved. Approved refunds are issued within 7 days of us receiving the item, to your original payment method. Taxes are non-refundable.

Not sure a part will fit? Message us on WhatsApp before you order — we're happy to check.